ABOUT

How We Operate

Transparent. Inclusive. Accountable.

 

 

View Our Participation Agreement

Our Guiding Principles

Our work is shaped by a shared commitment to transparency, fairness, and collaboration.
These principles ensure everything we do supports the public interest and leads to meaningful, evidence-based reform

  • Transparency: Outputs and decisions are openly shared.

  • Collaboration: We work across sectors to find shared solutions.

  • Independence: Participants act in the public interest, free from commercial bias.

  • Accountability: Decisions follow clear governance and consultation.

  • Integrity:  Participants uphold honesty, respect, and professionalism.

     

How Decisions Are Made

 

The HBSC is powered by volunteers from across the industry - people who give their time because they believe in improving the home-moving process.
Our Co-Chairs and Steering Group guide the work, while contributors share expertise, test ideas, and support evidence-based decision making.

See the HBSC Structure and Participants

Supporting Documents

We believe in clear, open governance.
Our guiding documents outline how we work together, how we make decisions, and how we stay consistent and accountable.

View Our Operational Policy Documents

Our Commitment to Integrity

Integrity sits at the heart of everything we do.
We publish our work openly, and we’re clear when individual organisations support a policy or publication.
This helps distinguish HBSC-wide consensus from individual viewpoints, ensuring clarity and trust.

Download How We Operate