OUR WORK
The 26 Actions
Practical steps to make home moving faster, fairer, and lower-risk.
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Download the Full 26 ActionsĀ
Turning Recommendations into Real Change
Developed collaboratively through the HBSC Steering Group and specialist teams, these 26 actions turn insight into delivery.
Together, they form a practical roadmap for how reform can be delivered in a coordinated way - tested in real market conditions and supported by Government partners.
Help buyers and sellers make informed decisions earlier
Actions include:
1. Implement a consistent national template for property data (the BASPI).
2. Ensure material information required under estate agency regulations aligns with upfront data.
3. Support interoperability and standardisation of property data.
4. Encourage the use of digital property logbooks to maintain data over time.
5. Improve access to Energy Performance Certificate (EPC) and retrofit data.
Encourage stronger commitment and reduce fall-throughs
Actions include:
6. Develop and publish a national model Reservation Agreement.
7. Test Reservation Agreement pilots across different transaction types.Ā
8. Publish clear consumer information on Reservation Agreements and their benefits.
9. Provide updated training and guidance for agents and conveyancers.
Simplify how property data and documents are shared
Actions include:
Ā 10. Support integration between conveyancing case management systems and property data providers.
11. Promote adoption of digital ID verification and e-signature standards.
12. Encourage upfront legal packs to be produced before a sale is agreed.
13. Explore options for a centralised digital contract exchange.
14. Align conveyancing protocols to reduce duplication and delays.
15. Support development of a single digital conveyancing standard (aligned with Land Registry initiatives).
Improve understanding and confidence throughout the moving process
Actions include:
16. Develop consistent, plain-English consumer guides.
17. Promote use of standardised terminology across the industry.
18. Launch communication campaigns to raise awareness of upfront information.
19. Provide agents and conveyancers with communication templates to improve clarity.
20. Support inclusion and accessibility in all consumer materials.
21. Publish guidance for home movers on key steps and responsibilities.
Use research and data to measure progress and shape policy
Actions include:
22. Track time to exchange and fall-through rates monthly to monitor performance.
23. Collect data on consumer satisfaction and confidence in the moving process.
24. Evaluate pilot outcomes to identify effective solutions.
25. Share research findings transparently across the industry.
26. Use data to support continuous improvement and evidence-based policymaking.
TheĀ Home Moving Reform Toolkit
The HBSC has developed a set of practical tools to support faster, certain, and less risky home moves.
These form part of the Home Moving Reform Toolkit, a growing resource developed to help professionals improve transparency and efficiency.
By downloading the Toolkit, youā€™ll also receive updates when resources are revised or new materials are added.
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Access the ToolkitAll Toolkit materials are provided on a royalty-free, non-exclusive basis for professional use. See the licence terms for details.